Top 10 FAQs
How do l track my order?
FedEx provides a Track and Trace number so you may check the status of your order once it leaves our warehouse. You can log in to your account. Then click on Tracking No. tab above your order to obtain all your order and tracking information so you can know when to anticipate delivery.
How can I pay for my order?
We accept payment via PayPal and Credit Card to ensure the security of your property.
How much will the shipping cost?
The shipping from DXRacer is FREE. DXRacer USA offers free shipping on all orders to the US territory (excluding Alaska, Hawaii and Puerto Rico) and no minimum purchase is necessary.
How will my order be delivered?
Orders will be shipped by FedEx Ground and you will receive both order confirmation by e-mail and notification when the order has been shipped.
Where does DXRacer ship?
DXRacer chairs are shipped to more than 56 nations and regions all over the world. DXRacer official website now can only ship to the United States, excluding Alaska(AK) and Hawaii(HI). For other countries, please contact our global resellers (Click here) . In selected countries, our products can also be purchased via online marketplaces such as Amazon, Walmart, Newegg, GameStop, etc.
How do I get warranty service?
1) Out Of Warranty
You can purchase your replacement parts quickly and easily in two ways:
①Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results
② If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
2) In Warranty
You can log in to your account and click the button “After-Sales” on the lower right side of your order. Then fill out the form to tell us the details and wait. You will receive an email notification after approval.
For more details, please check the
Warranty Policy.
If my chair's warranty has expired and I need to purchase corresponding parts, what should I do?
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
How do l assemble my DXRacer gaming chair?
Watching the assembly video or guide is a must before assembling your DXRacer gaming chair, as it will provide you with important safety information and assembly instructions. The majority of customers require approximately 20 minutes to assemble their chairs.
How to choose and buy DXRacer gaming chair?
DXRacer gaming seats are easily adjustable and designed to be extremely customized. We recommend that you shop by upholstery, size, style, function, price, etc to discover the best fit for yourself. You can check our page where you can select the sort for more information.
There are 4 easy steps to add your chair to cart:
Step 1: Choose your series
Step 2: Choose your size
Step 3: Choose your upholstery
Step 4: Choose your color
Orders&Payment
How do l track my order?
FedEx provides a Track and Trace number so you may check the status of your order once it leaves our warehouse. You can log in to your account. Then click on Tracking No. tab above your order to obtain all your order and tracking information so you can know when to anticipate delivery.
How can I pay for my order?
We accept payment via PayPal and Credit Card to ensure the security of your property.
Delivery&Shipping
How much will the shipping cost?
The shipping from DXRacer is FREE. DXRacer USA offers free shipping on all orders to the US territory (excluding Alaska, Hawaii and Puerto Rico) and no minimum purchase is necessary.
How will my order be delivered?
Orders will be shipped by FedEx Ground and you will receive both order confirmation by e-mail and notification when the order has been shipped.
Where does DXRacer ship?
DXRacer chairs are shipped to more than 56 nations and regions all over the world. DXRacer official website now can only ship to the United States, excluding Alaska(AK) and Hawaii(HI). For other countries, please contact our global resellers (Click here) . In selected countries, our products can also be purchased via online marketplaces such as Amazon, Walmart, Newegg, GameStop, etc.
Warranty&Return
How do I get warranty service?
1) Out Of Warranty
You can purchase your replacement parts quickly and easily in two ways:
①Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results
② If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
2) In Warranty
You can log in to your account and click the button “After-Sales” on the lower right side of your order. Then fill out the form to tell us the details and wait. You will receive an email notification after approval.
For more details, please check the
Warranty Policy.
If my chair's warranty has expired and I need to purchase corresponding parts, what should I do?
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
You can purchase your replacement parts quickly and easily in two ways:
1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.
·Tilt Mechanism.
·Hydraulics.
·Armrest.
·Wheelbase.
·Casters.
Assembly&Care
How do l assemble my DXRacer gaming chair?
Watching the assembly video or guide is a must before assembling your DXRacer gaming chair, as it will provide you with important safety information and assembly instructions. The majority of customers require approximately 20 minutes to assemble their chairs.
Others
How to choose and buy DXRacer gaming chair?
DXRacer gaming seats are easily adjustable and designed to be extremely customized. We recommend that you shop by upholstery, size, style, function, price, etc to discover the best fit for yourself. You can check our page where you can select the sort for more information.
There are 4 easy steps to add your chair to cart:
Step 1: Choose your series
Step 2: Choose your size
Step 3: Choose your upholstery
Step 4: Choose your color
How can I purchase the product if I’m not from the US?
If you're not from the U.S., no worries! You can easily switch to different country-specific sub-sites by clicking on the upper right corner of the homepage. This way, you can place your order hassle-free. We recommend reaching out to your local dealer for assistance if you are having trouble at checkout. They'll be happy to help you out!
(We apologize for any inconvenience caused as some countries and regions of the website are currently being upgraded. Thank you for your understanding.)
Customized Service
What Are the Payment Settlement Methods and Cycle?
You can choose to settle with DXRacer USA or China, or with our overseas distributors. The payment cycle is within 30 days.
How Do I Create A Custom Order?
Log in to our Customized Service page or Contact DXRacer page to fill out our forms. We will get in touch with you as soon as possible.
What is the Minimum Quantity for an Order?
The minimum order quantity is more than 10 gaming chairs, with no upper limit.
How to Design Your Custom Gaming Chair?
You can provide your design (3D images in FBX format) within our customization range to meet your needs. Alternatively, we can design the gaming chair for you for free until you are satisfied.
What Are Our Customization Rules?
Customization is only available for the Drifting and Craft Series. Non-Customization Options: Customization options are not available for the headrest, EPU leatherette type, and DXRacer logo on our Drifting and Craft Series gaming chairs. Customization Options: Colors of EPU Leatherette, UV printing design, embroidery patterns, colors of stitching lines and your logo.
Do You Need Us to Provide Samples?
If you need samples, we can provide either an embroidered leatherette sample or a gaming chair sample. (Since this is a custom item, the sample cost will be calculated separately.)
How Long Does Manufacturing Take?
The manufacturing time depends on the specific quantity and the complexity of the embroidery design. Generally, it is within 30 days.